VoiceGear Connect Gateway
Alex, thank you for your commitment and ongoing support to implement a VGC solution in our offices and ensure flawless operation. Our sales reps are a lot more in tune with several of our major accounts and suppliers.
As per your recommendation, we subscribed to the 2.95USD per month/ line for unlimited long distance communication between our North American offices. We cut a significant portion of our business communication expenses.
BIG LOAD DISTRIBUTORS
I operate a large call centre with a demanding telephony environment with the need to make 40 - 60 simultaneous outgoing long distance calls. Our expenses were going out of control and we needed a good quality, reliable solution quickly.
When Peter mentioned that there is no need to replace our old Nortel system and that you can install and configure in less than a day, it was a breath of fresh air, so to speak. The 60 line VoiceGear Enterprise edition gateway is a perfect fit. The cost savings using VoiceGear Connect Enterprise with Skype cut our communication expenses by 70% in the first month, more than covering the upfront price we paid for the gateway.
Thanks ID Team
We are headquartered in New York. As the VP of Marketing, I am always looking for convenient and creative means to interact with our customers abroad. I knew that Skype is extremely popular in Europe and decided to go with a VoiceGear Connect solution to connect our Nortel PBX with Skype. The reason behind this initiative was to accommodate our English and German customer base with local Skype In phone numbers for non Skype users and click-to-call buttons for online browsers. We purchased two Skype In numbers for Germany and England and paid only $60 for the whole year.
The system went live in December 2008 and I am very happy with the outcome, as I see a positive increase in sales. In accordance with past statistics, our inside sales representatives received a combination of 755 phone inquiries about our products in December and January combined. Over the past two months (in December 08 and January 09) the number increased to 1,300 calls, increasing our average incoming call volume by 72%. Closing percentage and average transaction size remained constant and thus the increase in sales was in the area of 70%.
We did not make any changes to our marketing campaigns so I know that the increase in inquiries resulted from click to call buttons and the provision of local numbers in England and Germany.
CI Financial Services Inc.